The most common cure for log in issues is to simply reboot the computer. In addition to restarting the computer, ensure it has a wireless connection (If Applicable) or an ethernet cable (If Applicable). See if the student can log into a different computer successfully.
If this did not solve your problem, please submit a ticket by sending an email to support@sevenpeaksschool.org with an complete description of the problem and what you are trying to achieve. You may also submit a ticket by going here.
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